RB Balch & Associates, Inc.

BRONZE - SILVER - GOLD - PLATINUM Scheduled Maintenance - Onsite IT Consulting & PC Support

What: With SCHEDULED Maintenance, we visit you regularly on a weekly, biweekly or monthly basis (on-site and/or remote). We perform regular tasks to keep your systems running smoothly, avert problems, and assist you with other issues as needed. CHANGE or CANCEL at ANYTIME; NO CONTRACTS TO SIGN. We're confident that you'll love our service.

Benefits: Know in advance when help is on the way and plan activities. As a BRONZE, SILVER, GOLD or PLATINUM client, you enjoy a reduced hourly rate.

As a SILVER, GOLD, PLATINUM client you'll also receive priority appointment scheduling, phone support, primary technical consultant assigned specifically for you.

GOLD and PLATINUM clients also receive an annual complimentary Site Evaluation.

PLATINUM clients also receive an annual Disaster Response Checklist update AND IT Strategy sessions.

For all SCHEDULED Maintenance Standard Service Calls, and any additional “Call as Needed” appointments are at your reduced rate. No Contracts to sign; cancel or change at any time. Big $ savings. Big time savings. Big gas savings. Big headache savings! No bulk hours to buy.

BRONZE Service - Remote Recurring Scheduled Appointments (.25 hr min per month)		$150/hour *
SILVER Service - On-site Recurring Scheduled Appointments (1 hr min per month)		$150/hour *
GOLD Service - Remote & On-site Recurring Scheduled Appointments (1.25 hrs.min per month)		$135/hour *
PLATINUM Service - Weekly service Recurring Scheduled Appointments (2.5 hr min per month)		$125/hour *

Emergencies, Holidays, Weekends & Evenings		See Call As Needed Rates
*One hour minimum unless otherwise indicated above; additional support is billed in tenths of an hour increments at the service rate.

What: Contact us when you need PC support. We come to you for troubleshooting, PC Support, maintenance, networking, short programming projects and more. Call, email or on-line scheduling from our web site.

Benefits: Call us only when you need our help. Large or small jobs. We schedule appointments promptly and are proud of our on-time record. No need to bring computer to us; we come to you.

Standard Home Service Call

$120/hour*

Standard Business Service Call

$175/hour*

Emergency Service Call		$200/hour*
plus one-way travel time

Holiday, Weekends & Evenings		$200/hour*
2-hour minimum plus one-way travel time

*	One hour minimum unless otherwise indicated above; additional support is billed in tenths of an hour increments at the service rate.

Remote Access - Offsite IT Consulting & PC Support

What: Remote support for troubleshooting, updates, maintenance. Remote access to servers, desktops, laptops, networks. Software development (new, enhancements, modifications).

Benefits: Faster response time; little to no office disruption. Saves you money; shorter minimum. Be prepared with safe and secure remote access setup in advance, so we’re able to reply quickly for crisis situations. Remote computer support billed at ½ hour increments; phone support billed at ¼ hour increments.

Remote Access		$175/hour*
1/2 hour off-site minimum

Phone Support		$175/hour*
1/4 hour off-site minimum

Programming		$175/hour*
Projects over 10 hours eligible for reduced rates

*	For BRONZE, SILVER, GOLD, PLATINUM Scheduled Maintenance clients, time is billed at YOUR REDUCED service call rate.

Other Rates

Email and web hosting $35/month

Month to month; no long term contract to sign

Time spent charged for setup fee (can vary based on if new hosting or moving domains)

Call for pricing for spam filtering, newsletters, off-site/web-based backup. We offer major vendor services.